Practice Charter

Help Us To Help You

Always remember:

1. One appointment is for one person and one problem only.
2. Inform the surgery in good time if you cannot keep your appointment.
3. Inform the receptionist if you require a longer appointment.
4. Home visits are strictly for the housebound and those medically unfit to travel to the surgery.
5. Requests for routine home visits must be made before 10.30am.
6. Allow two working days for your prescription to be ready.
7. If you wish to speak in privacy please let our receptionists know.
8. Please bear with us if the surgery is running late – it is another patient’s care that is causing it.
9. If you have any suggestions or comments, do let us know.
10. If you are unhappy with the service, please do not hesitate to tell the Practice Manager, Spencer Oates.

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients, be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

RESPECT US. We’re here to help you.

Verbal and physical abuse will not be tolerated.