Make An Appointment?
Appointments for consultations with doctors and nurses can be made in advance either by telephone or calling in at the surgery. Whenever possible you will be given an appointment to suit you with a doctor/nurse of your choice, but it must be emphasised that this may not always be possible. You may also book appointments online; however, you will have to register for this and get an access code. Ask at reception for more details.
- We endeavour to offer you an appointment within 48 working hours.
- Each appointment allows for one person and one problem only. Please ask for a separate time for each person attending and each problem to be dealt with.
- All appointments are of 10 minutes' duration. However, if you think you will need more time with a doctor, please ask for a double appointment when you make your booking with the receptionist.
- Please ensure that children under the age of 14 are accompanied by a responsible adult.
- If you are unable to keep your appointment, please let us know without delay. Non-attendance means someone else missing out on an appointment.
There might be occasions when a medical student is present during your consultation. If you do not wish them to be present, please let the receptionist know.
If you think your condition is urgent please give details of your condition to our receptionist. You will be dealt with without delay by our triage nurse or the doctor who is on call.
Sick children will be seen as quickly as possible in surgery. It does not harm a child to be brought to the surgery warmly wrapped up unless they are extremely ill. If in doubt, telephone the surgery for advice.
There are certain conditions that can be dealt with by local pharmacies; patients entitled to free prescriptions will be dealt with in the same way as they would be at their doctors.
If you are pregnant and experience bleeding, contact EPAU on 01709 304398 between 9.00am and 5.00pm for advice.